FREQUENTLY ASKED QUESTIONS
Welcome to vyra-lumen.com (hereinafter referred to as the “Website”). Please read the following terms and conditions carefully before using the services and products provided by the Website. These terms and conditions are intended to provide clear instructions to users of our website and ensure that you have a good shopping experience.

  1. Frequently Asked Questions
    1.1 How do I create an account?
    Please click the “Register” button in the upper right corner of the homepage, fill in your email address and set a password. After completing the registration, you will receive a confirmation email.
    1.2 How do I place an order?
    After selecting the jewelry you like, select the corresponding specifications (such as color, size, etc.) and click “Add to Cart”. After completing the purchase, go to the shopping cart page, follow the instructions to checkout and select the payment method.
    1.3 What payment methods are supported?
    We accept major credit cards (such as Visa, MasterCard, American Express), PayPal and other secure payment methods. You can choose the payment method that suits you during checkout.
    1.4 How do I track my order?
    Once your order is shipped, you will receive an email with tracking information. You can use the tracking number to check the order status on the official website of the relevant courier company.
    1.5 Can I change or cancel my order?
    If you need to change or cancel your order, please contact our customer service team as soon as possible. If the order has been processed or shipped, it may not be possible to change or cancel it.
  2. Returns and Exchanges
    2.1 What is the return policy?
    We offer a 30-day return guarantee. If you are not satisfied with the product within 30 days after receiving it, please contact the customer service team to apply for a return. Please ensure that the product is in its original condition, unused, and with all tags and original packaging.
    2.2 How to exchange?
    If you need to exchange, please apply for a return first, and then make a new order after receiving the refund. If you have any special request for exchange, please contact customer service.
  3. Product and Service Information
    3.1 How to ensure product quality?
    All products on vyra-lumen.com are strictly selected and quality tested to ensure that they meet high standards. If the product you received does not meet your expectations, please contact us and we will do our best to help you.
    3.2 How to get the latest product information and promotions?
    You can get the latest information about new products, special offers and promotions by subscribing to our email newsletter. Please visit the subscription area at the bottom of the homepage to enter your email.
  4. Customer Service
    4.1 How to contact customer service?
    You can contact us in the following ways:
    ● Email: yulingjiangwork1@gmail.com
    4.2 What are the working hours of customer service?
    Our customer service team is at your service from Monday to Friday, 9:00 am to 5:00 pm (Eastern Time). Our working hours may change during holidays, please pay attention to website notifications for specific information.
  5. Legal Terms
    5.1 Applicable Law
    These terms and conditions shall be governed by the laws of the United States. Any disputes arising from these terms and conditions shall be submitted to the relevant courts of the United States for handling.
  6. Disclaimer
    vyra-lumen.com shall not be liable for any direct or indirect losses caused by the use of this website or the purchase of goods. All information is for reference only, and we try our best to ensure its accuracy, but we do not guarantee its completeness or accuracy.